How can we help?

Browse the FAQ or talk to SVOYAGER AI.

Search & Compare

How SVOYAGER finds prices and partners.

Payments & Refunds

Where you pay and how refunds work.

Bookings on partner sites

What happens after you click "View deal".

Visa specialist support

When and how our visa team helps.

SVOYAGER AI

What the AI assistant can and can't do.

Account & Privacy

Need more help?

Reach our team on WhatsApp or email. Most messages get a reply within 1 business day.

Ask SVOYAGER AI WhatsApp hello@svoyager.com

How can we help?

How does SVOYAGER find prices?

Why are prices on SVOYAGER different from the partner site?

Can I trust the prices shown?

How does SVOYAGER make money?

Why do you show "View deal" instead of "Book now"?

Can I sort search results by price / rating / distance?

Why don't I see hotel X / flight from airline Y?

Can I save searches and set price alerts?

Where do I pay?

Who refunds me if my flight is cancelled?

What if my booking is wrong (wrong dates, wrong passenger name)?

Can I cancel a booking through SVOYAGER?

What currencies do you support?

Why am I redirected to a partner site?

Is the partner site safe?

I booked on a partner site — what should I do next?

Can SVOYAGER help me change my booking after I've booked?

I can't find my booking confirmation email — what do I do?

Why does the partner site ask me for more passengers / extra info than SVOYAGER showed?

When do I need visa support?

How does specialist help differ from the Sherpa eVisa option?

How long does visa support take?

What documents do I need?

How do I pay for visa support?

What can the AI assistant do?

Does it remember my preferences?

Is my data used to train AI models?

Can I use SVOYAGER without an account?

How do I delete my account?

How do I export my data?

What data do you keep about me?

I have a privacy concern / GDPR request.

Need more help?