Refund Policy

This policy applies to one-off digital products we sell directly through SVOYAGER, such as the SVOYAGER Passport & Visa Photo (AI-verified, $4.99).

It does not apply to third-party services we link to (flights, hotels, cars, travel insurance, visa filing intermediaries). Those products are governed by the provider's own terms, and refund requests must be raised with the provider.

A full refund will be issued if we fail to deliver the product due to a technical issue on our side, including but not limited to:

• The confirmation email is never sent and our support team cannot resend the file within 24 hours.

• The delivered image file is corrupted or cannot be opened by standard photo viewers.

• The photo was charged twice for a single purchase intent.

Refunds are not granted in the following cases, because the SVOYAGER AI compliance check is completed and shown to you before payment:

• A consulate, embassy, or visa portal rejects the photo after delivery. Government authorities apply discretionary criteria beyond ICAO and we cannot guarantee acceptance.

• Change of mind after the email has been delivered and the file has been opened.

• Failure to follow printing or upload instructions provided in the delivery email.

Refund requests must be sent within 7 days of purchase. Email support@svoyager.com from the same address used at checkout and include your Stripe order id (visible in the confirmation email and on the payment-success page).

We acknowledge requests within 1 business day and process approved refunds back to the original payment method within 5–10 business days. The exact timing depends on your card issuer or bank.

If you initiate a chargeback through your bank before contacting us, we will respond to the dispute with the AI compliance verdict you saw at checkout and the delivery confirmation. This does not waive your right to dispute the charge — it simply means that, for transparency, both you and your bank see the same evidence we hold.

We may update this policy as we add new digital products. Any change applies only to purchases made after the updated effective date. The previous version remains in force for purchases made before the change.