Creator Program Terms

If, after a Commission has been paid, an Adjustment Event affects the underlying Verified Signup or Net Booking Amount, we may recalculate that Commission and reflect the Difference in your next payout. If the Difference produces a Negative Balance, the balance carries forward to future Commissions until cleared. You agree to refund any Negative Balance within fourteen (14) days of our written request if you exit the Program before clearing it.

You bear all bank charges, processing fees, currency conversion costs, and any costs caused by incorrect payout information you provided. We may deduct these from any Commission payment.

You are responsible for any taxes due on Commissions in your country. Where withholding is required by law, we will withhold the applicable amount and remit it to the relevant authority.

SVOYAGER's systems, books, and records are conclusive evidence of all Commission amounts due under this Agreement. Your sole remedy for a dispute is to send us a written, detailed statement of the dispute within thirty (30) days of the date of the relevant payout statement. Failure to dispute within thirty (30) days waives all claims for that period. Apart from a monthly summary in the Creator Portal, we are not required to provide invoices, orders, or other documents in connection with Commissions.

You will keep your Creator Channels current and accurate, and you will promptly correct any errors or omissions, including those we notify you of.

You will not (a) take any action that adversely affects our relationships with Travel Providers, (b) cause us to be excluded from any booking flow with a Travel Provider, (c) make disparaging public statements about SVOYAGER, our intellectual property, or our business, or (d) induce or attempt to induce any Travel Provider to terminate or reduce its dealings with us.

You will not (a) scrape, spider, bot, or use any automation, including AI scraping agents, against any part of the Platform; (b) make static copies of Platform Content (reviews, prices, vendor lists, descriptions); (c) use the Platform to make bookings for resale or arbitrage; (d) study, benchmark, or use the Platform competitively against us, including by building or improving a competing service; or (e) use any Third-Party Platform to circumvent these Restrictions.

To protect the SVOYAGER brand and goodwill, you covenant for the term of this Agreement that: (i) your Creator Channels remain substantially distinct in look, feel, navigation, and design from the Platform; (ii) any logos used on Creator Channels remain distinctly different from SVOYAGER logos, except for Licensed Materials we have provided; and (iii) you will not register, acquire, or use any internet domain names that incorporate SVOYAGER Brands or any confusingly similar variations, translations, or misspellings.

You will not use predatory advertising to redirect traffic away from any SVOYAGER property. You will maintain a reasonable look-to-book ratio and avoid driving low-quality traffic to the Platform. If your traffic quality falls materially below industry norms (as we reasonably determine), we may suspend you and forfeit unpaid Commissions.

Title to and ownership of the Platform, Platform Content, Licensed Materials, SVOYAGER Tracking Links, code, algorithms, design, copy, and SVOYAGER intellectual property is and will remain with us or our licensors. Nothing in this Agreement transfers any right, title, or interest to you. We grant you a limited, revocable, non-sublicensable, non-transferable licence to display Licensed Materials and use SVOYAGER Tracking Links solely to perform your obligations under this Agreement, conditional on your continued compliance. Any goodwill arising from your use of SVOYAGER marks inures exclusively to us. We may revoke this licence at any time in our sole discretion; you must cease use within twenty-four (24) hours of revocation.

As between us, Customers are SVOYAGER's customers and we own all right, title, and interest in Customer Data. You will have no ownership or independent rights in Customer Data and may not export, retain, or repurpose any Customer Data you may incidentally encounter.

You will comply with all anti-spam laws, all platform-specific spam policies (TikTok, Meta, X, YouTube, LinkedIn, Reddit), and any reasonable anti-spam request we make.

Because SVOYAGER itself uses generative AI extensively, we ask creators to be transparent in return. Where you used AI tools (ChatGPT, Claude, Gemini, Midjourney, Sora, Veo, ElevenLabs, etc.) to generate or substantially assist a meaningful portion of Creator Content (text >25%, narrated audio, fully AI-generated images representing places you have not visited), tag the post with the "AI-assisted" badge in the Creator Portal (for content published on the Platform) and add a brief disclosure in the caption (for content published on social platforms). This is consistent with FTC guidance and the EU AI Act requirements on transparency for synthetic media.

We publish a Brand Style Guide for creators in the Creator Portal (separately, at https://svoyager.com/creator/style-guide). The Style Guide describes our preferred voice, visual style, do/don't list of words, and recommended hashtags. The Style Guide is a recommendation, not a contractual obligation. Compliance is encouraged for higher-performing content but does not affect your eligibility, Commission rates, or standing in the Program — provided your content remains within the binding obligations of this Agreement (especially §6.4 Restrictions, §6.10 FTC compliance, and §6.11 AI-disclosure).

In the event of an alleged or threatened breach of this §6, the burden of proof is on you to show, on the balance of probabilities, that no breach occurred. Pending compliance with our reasonable requests, we may suspend our obligations under this Agreement (including Commission payments) and/or terminate the Agreement with immediate effect, without prejudice to our right to specific performance, damages, or injunctive relief.

Each Party acknowledges the inherent difficulties of internet-based services (varying speeds, congestion, downtime).

EXCEPT AS EXPRESSLY PROVIDED, SVOYAGER MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SUBJECT MATTER OF THIS AGREEMENT OR THE PLATFORM, INCLUDING WARRANTIES OF FITNESS, MERCHANTABILITY, NON-INFRINGEMENT, OR ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR TRADE USAGE. WE DO NOT GUARANTEE UPTIME OR ERROR-FREE OPERATION. THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE".

NEITHER PARTY IS LIABLE TO THE OTHER FOR ANY (a) LOSS OF PRODUCTION, PROFIT, ANTICIPATED SAVINGS, REVENUE, CONTRACT, OR BUSINESS OPPORTUNITY; (b) LOSS OR DAMAGE TO GOODWILL OR REPUTATION; (c) LOSS OR DAMAGE FROM THIRD-PARTY CLAIMS; OR (d) ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

§8.1 does not limit your liability for: (a) death or personal injury caused by your or your Creator Group's negligence; (b) negligence, willful misconduct, fraud, or fraudulent misrepresentation; (c) misuse of Confidential Information; (d) indemnification obligations; (e) violations of applicable law (including privacy and security laws); or (f) breach of any covenant, representation, or warranty in this Agreement.

You will defend, indemnify, and hold harmless SVOYAGER, our parents, subsidiaries, affiliates, officers, directors, employees, contractors, agents, successors, and assigns from any and all claims, damages, losses, liabilities, fines, penalties, costs, and expenses (including reasonable legal fees) arising from or in connection with: (a) your or your Creator Group's acts, omissions, negligence, misconduct, or fraud; (b) any actual or alleged breach of this Agreement; (c) any Creator Content or activity on a Creator Channel; or (d) your misuse of Licensed Materials or any other materials we provide.

OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER THIS AGREEMENT, FROM ALL CAUSES OF ACTION, IS LIMITED TO THE TOTAL AMOUNT OF COMMISSIONS PAID TO YOU IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

This Agreement starts on the date your Application is approved (the "Effective Date") and continues until terminated by either Party with thirty (30) days' written notice.

We may terminate this Agreement with immediate effect and/or suspend payment of Commissions if: (a) no activity is detected on your Creator Channels for six (6) consecutive months; (b) you breach §6, §7.1, or §10 (or we reasonably suspect such a breach); (c) you materially breach any other provision; (d) any insolvency step is taken in respect of you; (e) any change of control occurs in respect of the Creator Group.

If we terminate under §9.2(b), you forfeit all accrued but unpaid Commissions as of the termination date.

Subject to §9.3: (a) we will pay any outstanding Commissions within thirty (30) days; (b) you will refund any Negative Balance within fourteen (14) days; and (c) you will immediately remove all SVOYAGER Tracking Links, Licensed Materials, and SVOYAGER references from all Creator Channels.

Termination is without prejudice to either Party's rights and remedies that arose before termination.

§§5 (final reconciliations), 6.7 (intellectual property), 6.8 (Customer Data), 7, 8, 10, 11, and any other provisions that by their nature should survive, will survive termination.

We may modify these Terms at any time by posting an updated version in the Creator Portal and emailing you. Material changes (Commission rates, attribution period, Restrictions) will take effect no earlier than thirty (30) days after notice; non-material changes (clarifications, definitions, contact details) may take effect immediately. If you do not accept a change, your sole remedy is to terminate the Agreement. Continued participation after a change takes effect constitutes acceptance.

Each Party (the "Recipient") will keep strictly confidential all non-public information of the other Party (the "Discloser") obtained under or arising out of this Agreement ("Confidential Information"), including without limitation Customer Data, our business plans, strategy, sales data, product designs, promotional plans, and the financial terms of this Agreement.

Confidentiality does not apply to information that: (a) enters the public domain without fault of the Recipient; (b) was rightfully in the Recipient's possession before disclosure; (c) is rightfully received from a third party without a duty of confidentiality; (d) is independently developed by the Recipient; or (e) the Discloser has authorised for release in writing. If compelled to disclose by law, the Recipient must promptly notify the Discloser (where lawful) and disclose only the minimum required.

The Recipient may share Confidential Information with its officers, employees, professional advisors, sub-processors, and contractors (collectively, "Representatives") on a need-to-know basis and under confidentiality obligations no less restrictive than this section.

You agree to protect Confidential Information and Customer Data using reasonable, industry-standard security measures and to comply with all applicable data-protection laws. You must notify SVOYAGER without undue delay and in any case within forty-eight (48) hours of becoming aware of any actual or suspected security incident affecting Confidential Information or Customer Data.

On termination or written request, the Recipient will return or destroy all Confidential Information of the Discloser, except for one (1) archival copy. SVOYAGER may retain Customer Data and creator-program records as long as required for legal, audit, or operational purposes.

Confidentiality obligations apply both before and after the Effective Date and survive termination of this Agreement for ten (10) years (indefinitely for trade secrets).

Operational notices may be sent through the Creator Portal or to creators@svoyager.com. Legal notices (indemnification, breach, termination) must be sent to legal@svoyager.com with a concurrent copy to the registered office at IFZA Business Park, Building A1, Dubai Digital Park, Dubai Silicon Oasis, P.O. Box 342001, Dubai, UAE. We may send notices to you at the email associated with your Creator account.

Nothing in this Agreement creates a partnership, joint venture, agency, franchise, sales-representative, or employment relationship.

This Agreement, together with the Terms of Service, Privacy Policy, Cookie Policy, and Brand Style Guide, constitutes the entire agreement and supersedes all prior agreements relating to the Program.

This Agreement may only be varied by us in accordance with §9.7 above; you may not unilaterally vary any provision.

You may not assign or transfer this Agreement or any rights or obligations under it without our prior written consent. We may assign this Agreement freely.

If any provision is found unenforceable, the remaining provisions continue in full force and effect.

Neither Party is liable for delay or non-performance caused by events beyond its reasonable control (act of God, government act, war, fire, flood, third-party-provider failures, civil commotion, internet outage), except that confidentiality, indemnification, and warranty obligations remain in force.

You have read and independently evaluated all terms of this Agreement and the desirability of participating in the Program; you are not relying on any representation other than the terms stated here.

Please read this section carefully — it affects your rights.

You and SVOYAGER agree that any dispute, claim, or controversy arising out of or relating to this Agreement or the Program will be resolved exclusively by binding arbitration administered by the DIFC-LCIA Arbitration Centre under its Arbitration Rules in force at the time of commencement. The seat of arbitration is the Dubai International Financial Centre (DIFC), the language is English, and there will be one (1) arbitrator unless the parties agree otherwise. You waive any right to a jury trial and any right to participate in a class or representative action. Each Party bears its own legal costs; arbitrator and administration fees are split equally unless the arbitrator orders otherwise. The arbitrator's award is final, binding, and enforceable in any court of competent jurisdiction.

You may bring an individual small-claims action in the Dubai courts in lieu of arbitration if your claim qualifies.

Before initiating arbitration, the Parties will attempt informal resolution for sixty (60) days following written notice of the dispute, sent to legal@svoyager.com.

This Agreement is governed by the laws of the United Arab Emirates and, with respect to any DIFC arbitration, by the procedural law of the DIFC. For disputes not subject to arbitration, the parties submit to the exclusive jurisdiction of the courts of Dubai, UAE — subject to mandatory consumer-protection rights you may have in your country of residence.

SVOYAGER and the Creator are independent contractors. You have no authority to make or accept offers or representations on our behalf and will not make any statement that contradicts this section.

Our failure to enforce any provision is not a waiver of that provision.

Any claim or cause of action arising out of this Agreement must be filed within one (1) year after it accrues, or be forever barred (subject to any longer statutory period that cannot be waived).

A printed version of this Agreement and of any electronic notice will be admissible in any proceeding to the same extent as documents originally generated in printed form.

You are solely responsible for your interactions with users (including users with whom you share Creator Content), and we have no liability for those interactions.

You will not issue any public announcement of this Agreement or our relationship without our prior written consent (which we may withhold). You grant us the right to list your name/handle/logo as a participating creator unless you opt out in writing.