Question 1

What is SVOYAGER and does it issue visas?

Accepted Answer

SVOYAGER is an AI travel planner and search platform, not a visa agency and not a government. We help you understand requirements, prepare a clean application, and route it to a licensed processing partner who submits it on your behalf. The visa itself is always issued by the destination country's authorities.

Question 2

Which countries can I get a visa for through SVOYAGER?

Accepted Answer

SVOYAGER supports visa guidance for 200+ destinations worldwide, with active submission flows for popular ones like UAE, Schengen, UK, US, Saudi Arabia, Japan, China, Singapore, Canada, Australia, Turkey and Thailand. For any other country, the AI confirms eligibility and connects you with the right licensed partner.

Question 3

How does the visa process actually work?

Accepted Answer

You start a chat, the AI asks a few short questions and pre-fills the application from your passport scan. Once you confirm, our licensed partner submits the file to the consulate or e-visa portal, and you get status updates inside the same chat until the result arrives.

Question 4

How long does it take to get a visa?

Accepted Answer

It depends on the destination. E-visas like UAE, Turkey or Thailand are typically issued in 1 to 3 business days. Consular visas like Schengen, UK or US usually take 2 to 6 weeks because of appointment and review windows. The AI shows the realistic timeline for your specific country and passport before you pay.

Question 5

What documents do I need to provide?

Accepted Answer

At minimum, a clear scan of your passport. Depending on the country, the AI may also ask for a photo, bank statement, hotel booking or invitation letter, and it tells you exactly which ones are mandatory versus optional for your case.

Question 6

How much does it cost?

Accepted Answer

There are two amounts: the government visa fee (set by the destination country) and the SVOYAGER service fee (covers AI form-filling, document checks and partner submission). Both are shown separately in the chat before you pay, with no hidden charges.

Question 7

What happens if my visa is refused?

Accepted Answer

Visa decisions belong to the destination country, so no platform can guarantee approval. If you are refused, we refund the government fee where the partner's policy allows, share the official refusal reason, and the AI helps you decide whether a fresh application makes sense. The SVOYAGER service fee is not refunded because the work has already been done.

Question 8

How accurate is the AI when it fills out my application?

Accepted Answer

The AI reads your passport with OCR, validates each field against the destination's official format, and flags anything that looks inconsistent before submission. You always see the filled form and confirm it yourself, so nothing is sent without your review.

Question 9

Can the AI tell me my chances of approval?

Accepted Answer

Yes. Before you pay, the AI gives an approval-likelihood signal based on your passport, travel history, the destination's published refusal trends and the strength of your documents. It is guidance, not a guarantee, and helps you decide whether to apply now, strengthen the file first, or pick an easier destination.

Question 10

Does SVOYAGER work in my language?

Accepted Answer

Yes. The AI travel planner speaks 22+ languages including English, Russian, Arabic, Hindi, Chinese, Spanish, French and German, and translates official requirements from the consulate's language into yours. Government forms are still submitted in the language the consulate requires, but you never have to read them in that language.

Question 11

Who actually processes my application?

Accepted Answer

SVOYAGER routes your verified file to its network of licensed visa-processing partners — established providers such as Sherpa (used by airlines and OTAs like Condor and G Adventures), iVisa, and regional specialists. The right partner is selected based on which one offers the best coverage and processing time for your specific destination. You see the partner name and timeline in the chat before submission.

Question 12

Is my passport and personal data safe?

Accepted Answer

Yes. Documents are encrypted in transit and at rest, used only to prepare your visa, and shared exclusively with the licensed partner handling that specific submission. We never sell data, never use it for marketing, and you can delete it from your account at any time.

Question 13

What's the difference between an Australia ETA and a Visitor visa (subclass 600)?

Accepted Answer

The ETA (subclass 601) is a quick electronic travel authority for citizens of around 8 countries (UK, Canada, US, Japan, and a few others) staying up to 3 months. The Visitor visa subclass 600 is for everyone else, allows stays up to 12 months, and requires more documentation. SVOYAGER AI checks which one applies to your passport.

Question 14

How fast is the Australia ETA approval?

Accepted Answer

ETAs are usually approved within minutes via the online portal. Subclass 600 visitor visas processed at an Australian embassy take 2 to 6 weeks depending on the country. SVOYAGER AI shows the current Home Affairs processing time for your application country before you submit.

Question 15

Can I extend my stay in Australia on a visitor visa?

Accepted Answer

Subclass 600 holders can apply for an extension while in Australia if circumstances change. ETA holders generally cannot extend and must depart before their stay ends. SVOYAGER AI flags the extension option in your checklist if you may need it.

Australia Visa

At a glance

Visa-free

eVisa

Consulate appointment

What you'll need

Biometric photo, in seconds

Trusted routing, every application

Common questions

Other visa destinations