How can we help?

Browse the FAQ or talk to SVOYAGER AI.

Search & Compare

How SVOYAGER finds prices and partners.

Partner Stays

Booking directly with verified partners.

Safety & Community

How SVOYAGER keeps traveller interactions safer.

Payments & Refunds

Where you pay and how refunds work.

Bookings on partner sites

What happens after you click "View deal".

Visa help and routing

How our AI visa check and licensed-partner routing work.

Passport & Visa Photo Tool

AI photo checks and the paid photo product.

SVOYAGER AI

SVOYAGER AI: what it can and can't do.

For Partners (Partner Hub)

Listing and managing your property.

Reviews & Content

Ratings, reviews and what we publish.

Account & Privacy

Need more help?

Reach our team on WhatsApp or email. Most messages get a reply within 1 business day.

Ask SVOYAGER AI WhatsApp hello@svoyager.com

How can we help?

How does SVOYAGER find prices?

Why are prices on SVOYAGER different from the partner site?

Can I trust the prices shown?

How does SVOYAGER make money?

Why do you show "View deal" instead of "Book now"?

Can I sort search results by price / rating / distance?

Why don't I see hotel X / flight from airline Y?

Can I save searches and set price alerts?

What are SVOYAGER Partner Stays?

How are Partner Stays different?

Can I contact the property before booking?

How do I pay for a Partner Stay?

What about cancellation and refunds?

Is there a deposit?

Something went wrong with my stay — who helps?

What is Travelers?

Does SVOYAGER show my exact location?

Can I choose a city before I arrive?

Who can message me?

Can someone send me unlimited messages?

Can I block or report someone?

Are traveler messages end-to-end encrypted?

Does SVOYAGER AI read my private messages?

What should I do before meeting someone?

Can I hide myself from Travelers?

Where do I pay?

Who refunds me if my flight is cancelled?

What if my booking is wrong (wrong dates, wrong passenger name)?

Can I cancel a booking through SVOYAGER?

What currencies do you support?

Why am I redirected to a partner site?

Is the partner site safe?

I booked on a partner site — what should I do next?

Can SVOYAGER help me change my booking after I've booked?

I can't find my booking confirmation email — what do I do?

Why does the partner site ask me for more passengers / extra info than SVOYAGER showed?

When do I need visa help?

What's the difference between eVisa and full visa coordination?

How long does a visa application take?

What documents do I need?

How do I pay for a visa application?

What is the passport & visa photo tool?

Is it free?

Which documents and countries are supported?

Can I get a refund for the photo?

Is my photo stored?

What can SVOYAGER AI do?

Does it remember my preferences?

Is my data used to train AI models?

Can I use SVOYAGER without an account?

Can it plan a full itinerary?

Can it read my photos, screenshots or documents?

Can it help with visas?

Does it book or charge me?

How do I book a SVOYAGER Partner Stay?

How do I list my property?

What does it cost to list?

How do guests contact me?

When am I paid?

Can I offer short or long stays?

How does verification work?

Who can leave a review?

Can I add photos to a review?

Can partners reply to reviews?

How is review abuse handled?

Can I edit or remove my review?

How do I delete my account?

How do I export my data?

What data do you keep about me?

I have a privacy concern / GDPR request.

Need more help?